Protecting and updating customer IT environments with UPS ratings.


Protecting and updating customer IT environments with UPS ratings.

Wherever you run your IT infrastructure, whether it's on-premise, in the cloud, or at the edge of the network, power protection is critical. While end

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Wherever you run your IT infrastructure, whether it’s on-premise, in the cloud, or at the edge of the network, power protection is critical. While end-users typically don’t give it much thought, solution providers understand the importance of ensuring UPSs are working properly.
To do so, the uninterruptible power supply (UPS) installation base must be kept up to date. Typically, up to 20% of installed UPSs have outlived their useful life. They should be replaced or upgraded or they may not provide the backup power needed in the event of a power outage or problem.
UPS assessment options
To ensure a healthy, reliable power environment, solution providers should offer UPS assessment services to their customers. This is especially important with new customers when you are still learning about the environment and determining what needs to be upgraded. Visit also: APC Easy 3S UPS
There are three main types of UPS assessments you can perform:
UPS condition assessment
This is similar to an examination by a physician. They look at factors such as UPS condition and battery cycles, age and wear, and aspects such as temperature around the battery to determine the expected end of a unit’s life. This process also includes a review of battery wear and causes of deterioration, which can lead to the discovery of other problems in a customer’s environment. Such a problem can have a number of causes – from a cleaning crew accidentally unplugging a unit to power spikes caused by construction work outside the building. Once you’ve identified these issues, you can inform the customer and recommend improvements.
Safety Assessment
This type of assessment examines the potential exposure of the UPS to cyber threats. This includes reviewing network protocols, password practices, and whether the firmware is kept up to date or if the unit is able to accept the latest firmware update to remain compliant. Many vulnerabilities are caused by a failure to apply patches and updates, which opens the door to cyberattacks. Another common problem is the failure to replace factory-assigned passwords or use passwords that are easy to guess. Handling security issues well can prevent costly attacks.
Workload assessment
This type of assessment provides a wealth of insight by looking at each UPS unit’s current load, ongoing trends, and forecasts for projected load in a month. The data collected from the UPS units identifies anomalies, such as voltage spikes, which can then be reviewed to determine the cause and provide a solution. This type of data is useful when it’s time to upgrade the environment so it can be properly sized.
How to provide UPS assessments
IT solution providers can perform UPS assessments remotely. UPS data on various metrics are continuously collected and available to providers whenever they need it. For example, when checking battery wear, the system provides a UPS score that shows improvement and deterioration trends. When the score is red, immediate action is required.
UPS assessments can be monetized as a managed services offering. Providers benefit from offering the service in several ways:
– Gain insight into customer environments so you can fine-tune alert thresholds and gather insights to address potential issues that lead to downtime
– Conduct reconnaissance to identify existing UPS units and learn about the customer’s environment as you contract new customers
– Minimize truck rolls by providing additional remote management and protection services
– Deliver standardized services based on best practices that save you and the customer money
Another significant benefit is that with UPS assessments, you can take steps toward predictive maintenance services that save you and the customer time and money by performing routine maintenance tasks as needed, rather than following a calendar-based schedule. When you’re ready to move from a reactive to a proactive approach to managing your customers’ IT environments, learn more about UPS assessments and managed power services by visiting the UPS Online Store website.